FAQ

Frequently Asked Questions, Sell My Gold
 •  Your Questions Answered

Frequently Asked Questions

Everything you need to know about selling your gold, diamonds, and Krugerrands with us.

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What items can I sell to you?
We purchase a wide range of valuable items, including gold jewellery (rings, chains, bangles, earrings, necklaces, brooches), certified diamonds (loose or set in pieces), Krugerrands, platinum, silver, and broken or unwanted jewellery of all types. All items are evaluated at fair market rates.
How do I get a quote for my items?
Getting a quote is simple. Fill out our online quote form with details and photos of your items, WhatsApp us at 076 813 1086, or call 012 012 6246. We can provide a highly accurate estimate before you commit to anything, so you always know what to expect upfront.
What's the difference between carat and karat?
Carat (ct) is the unit of weight used for diamonds and gemstones. Karat (also ct in South Africa) measures the purity of gold. 9ct gold is 37.5% pure, 18ct gold is 75% pure, and 24ct gold is 99.9% pure. Higher purity means a higher value per gram. We accept all karats and evaluate each piece fairly based on current market rates.
Can I sell broken or damaged jewellery?
Absolutely. We buy broken, bent, damaged, or unwanted jewellery. Condition does not affect the value, because we assess based on gold content and purity. Even if your piece is beyond repair, we can still extract the precious metal and offer you a fair price for it.
How quickly do I get paid?
We always pay immediately via EFT once you accept our offer. For courier sales, we pay as soon as testing is complete, which is typically the same day. Funds go straight into your bank account. Fast, secure, and direct.
What's included in the gold price?
Your offer is based on the purity of the gold (karat), the weight, and the current market rate. We use live market data to ensure a competitive price, with no hidden fees or commissions. What we quote is what you get. Our specialists carefully verify authenticity and content before making an offer.
Is it safe to use the courier service?
Yes. Our courier process is simple and secure. Call or WhatsApp us to enquire, we send you the specific instructions, and once we receive your courier we test the items and pay immediately via EFT, always. Items are fully insured in transit, with real-time tracking for total peace of mind.
How are diamonds valued?
For loose diamonds, we require a recognised grading report (for example, GIA or equivalent) so the stone can be accurately evaluated against the current international diamond market. Smaller diamonds set in jewellery, such as a diamond ring, pendant or tennis bracelet, do not require a certificate, and are priced as part of the piece alongside the gold value. Note, we do not buy loose diamonds without a certificate.
How are Krugerrands and coins priced?
Krugerrands and investment coins are valued against the live international gold price. We buy full, half, quarter, and tenth ounce Krugerrands, as well as silver Krugerrands, at fair market rates. Pricing updates with live gold and silver rates, so you always receive a competitive offer on the day.
Is my personal information secure?
Absolutely. Your personal data is protected under strict privacy measures and handled with full discretion. All transactions are private and conducted one-on-one. We never share your information, and we maintain rigorous security protocols throughout the entire process.
What if I'm not happy with the offer?
There is no pressure and no obligation. You are free to accept or decline our offer. If you choose not to sell, simply take your items back. Our valuations are transparent and fair, based on current market rates and the condition of your items.
Can I sell multiple items at once?
Yes. We evaluate single items or entire collections. Whether you are selling a single ring or an inherited estate of jewellery and Krugerrands, our specialists handle everything professionally. Our transparent, fee-free valuations work for any quantity of items.

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What We Buy – Sell My Gold
Diamonds
Sell your diamonds

Diamonds

Loose diamonds or set stones. Certified. All sizes welcome.

Request a Quote

We buy diamonds of all shapes and sizes. Here's what you need to know before getting a quote:

We buy
  • Loose certified diamonds (GIA, IGI, AGS)
  • Diamonds set in gold or platinum jewellery
  • All shapes. Round, princess, oval, emerald
  • All sizes from 0.10ct upward
  • Estate and inherited diamond jewellery
Important note
  • Diamonds must have a valid certificate
  • Uncertified diamonds are not purchased
  • Certificate must be original, not a copy
  • GIA, IGI or equivalent accepted
  • Contact us if unsure about your certificate
Get a diamond quote
Krugerrands
Buy & sell Krugerrands

Krugerrands

Full, half, quarter or tenth ounce. Investment coins bought and sold at market rates.

Request a Quote

We both buy and sell Krugerrands at current market rates. Whether you're looking to cash in your investment or add to your collection, we're your trusted partner.

1 oz
Full Krugerrand
1 troy oz gold
½ oz
Half Krugerrand
½ troy oz gold
¼ oz
Quarter Krugerrand
¼ troy oz gold
⅒ oz
Tenth Krugerrand
⅒ troy oz gold
Priced at live gold spot rate
22 carat, 91.67% pure gold
We buy and sell, immediate EFT
Any quantity, single coins welcome
Get a Krugerrand quote
Safe & Convenient

Sell by Courier

Fast, secure, nationwide delivery. 100% satisfaction guaranteed with full insurance.

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